Delight Your Customers with Instant Feedback on every channel with Twilio Frontline
There are many benefits of providing real-time communication options on your website. First and foremost, it provides a better overall customer experience. According to research by Forrester, customers who have difficulty communicating with a company are more likely to defect to a competitor. In addition, providing real-time communication tools can help increase sales.
Research shows that 43% of customers are more likely to make a purchase if they can chat with a representative in real-time.
Furthermore, providing real-time communication tools can help reduce customer support costs. For instance, by addressing customer queries and complaints immediately, you can avoid having to resolve them later on. Additionally, providing live chat on your website can help keep customers on your page for longer, reducing the chances that they will leave and visit a competitor’s site.
At Konnect, we have experience with many chatbots including those provided by Freshworks, Hubspot, and Intercom to name a few, each has its strengths and weaknesses, however, our choice for value by far is Twilio.
Have a custom front end up and running in 48 hours.
More and more businesses are looking for ways to integrate chat into their website and the popularity of Twilio Frontline continues to grow.
Twilio offers a number of features that make it easy to add real-time communication capabilities to your app, platform or website with easy integration WordPress, Webflow, Joomla and Drupal.
Provide rich interaction with the conversations module, allowing a cohesive customer experience before transferring to a support representative.
Launch quickly with an out-of-the-box solution
- Beautifully Designed
- Fully Responsive
- CRM Integration
Customizable Templates for Every Industry
We have designed multiple templates to support a variety of industries.
- On-Demand Learning
If you’re looking to create a mobile-first experience that drives sales efficiency.
Twilio Frontline is the perfect solution. By providing rich, native messaging for more engaging interactions, you can pull in records from your CRM and customize customer profile fields to provide relevant context for employees. Additionally, Twilio makes it easy to connect with customers across digital channels from a single application. This not only improves customer engagement but also helps teams work more effectively together. Finally, Twilio offers tracking features that allow you to see message delivery status and WhatsApp “read” receipts inline. And if that wasn’t enough, Twilio also supports emojis 😀 or any other supported MIME type in interactions, including GIFs, images, and audio.
In addition, Twilio’s next-generation Conversations API makes it possible to manage cross-channel messaging and conversational interactions with ease. Twilio’s low-latency inbound and outbound calls provide seamless transitions between messaging and voice conversations. And finally, Twilio’s SSO authentication and phone number anonymization features ensure that data privacy and compliance are always taken into account.
If you’re looking for a way to add real-time communication capabilities to your website
Twilio Frontline is the perfect solution and we can help you with the installation and integration and easily develop custom routing, compliance, and integrations without the need to build and deploy your own application.